In 2022, Boston took a significant step toward inclusivity by passing an ordinance requiring all public businesses to enable captions on televisions. This measure aimed to enhance accessibility for the Deaf and hard-of-hearing community, which comprises approximately 2% of the city’s population. However, more than three years later, compliance remains inconsistent.
Current Compliance Landscape
A recent review of 108 Boston businesses with televisions revealed that over half did not have captions turned on. This noncompliance persists despite the clear mandate and the relatively simple nature of the required adjustment. The city’s Disabilities Commission, responsible for addressing such issues, has been working to inform business owners and provide necessary training. However, challenges such as staff turnover and technical difficulties have been cited by business owners as obstacles to consistent compliance.
Community Impact
The lack of captions on public televisions significantly affects the Deaf and hard-of-hearing community, limiting their access to information and entertainment in public spaces. Darian Gambrell, executive director at DEAF, Inc., expressed frustration, noting, “It’s 2026, and we’re still talking about something so minor.” This sentiment underscores the ongoing struggle for basic accessibility accommodations.
Moving Forward
To address these challenges, the Disabilities Commission emphasizes the importance of outreach and education over penalties. Commissioner Kristen McCosh highlights the need to support businesses through reminders and training, especially as they navigate rising operational costs. Additionally, Boston offers accessibility training that includes details about the captions ordinance, aiming to foster a more inclusive environment.
Similar laws exist in cities like San Francisco, Portland, and Seattle, indicating a broader movement toward accessibility. To bolster ongoing inclusion efforts, Boston is hosting a public forum to discuss disability access and inclusion, providing a platform for community members to voice concerns and collaborate on solutions.
Ensuring compliance with the captions ordinance is a crucial step toward making Boston a more inclusive city. By addressing the barriers to implementation and fostering a culture of accessibility, we can create public spaces that welcome and accommodate all residents.